1. Deposit and Final Payment

A booking can only be made with a deposit of at least 30% of the total cost of the tour, which is payable through online payment using a credit card or a bank transfer. The remaining balance must be paid before the starting date of the tour, though both this and the deposit amount are subject to change depending on which services are booked by the client. Upon your booking of a tour, an Escape Sails consultant will tell you the exact amounts required for both the deposit and the final payment.

Escape Sails reserves the rights to cancel its services with the client if the client does not pay the remaining balance by the specified due date.

2. Payment Method

+ Via debit or credit card utilising online payment: Escape Sails uses a ‘secured online payment gateway’ called OnePay for deposits and final payments from clients, through which we accept all major credit cards such as American Express, MasterCard, Visa and JCB. Your travel consultant will send you the link to pay online upon booking, but please be aware that there is a 3% transaction fee for any amount paid.

+ Via bank transfer: Escape Sails advises clients to use a bank transfer for large payments in order to avoid the transaction fee.

3. Confirmation

For the majority of our services, Escape Sails will be able to confirm your booking in a 24-hour timeframe after we receive your deposit. On occasions where confirmation must be urgent, we will be able to confirm as soon as we receive the deposit. In the case of a change to services made after you receive your confirmation, an Escape Sails consultant will inform you of this via telephone or email.

4. Cancellations and Cancellation Fees

You may cancel your service with Escape Sails at any time, though doing so will mean that our cancellation policy applies as follows:

• 15 days before the departure date: Your cancellation will be free of charge and 100% of your payment will be returned.
• Between 1 to 14 days before the departure date: Your cancellation will cost 10% of the total payment and 90% of your payment will be returned.
• Cancellation on the day of the tour or in the event of a no-show: Your cancellation will cost 100% of the total payment and none of your payment will be returned.

Note: If you do have to cancel then please let your Escape Sails travel consultant know the reason why. We will always endeavour to satisfy our customers regardless of their reason for cancellation.

5. Child Policy

For the majority of our services, our child policy operates as per the procedure below. However, these policies are subject to change depending on which services are booked by the client. A Escape Sails travel consultant will be able to provide the exact prices for children upon booking.

• Under 5 years of age: Free of charge if under the guardianship of at least two adults paying full price.
• Between 5 and 8 years of age (not including 8): 50% of the overall tour price if under the guardianship of at least two adults paying full price.
• Between 8 and 12 years of age (not including 12): 75% of the overall tour price if under the guardianship of at least two adults paying full price.
• 12 years of age and over: 100% of the overall tour price.

6. Unused Services

For services such as food, transport and sightseeing tours that are unused by clients, clients are not entitled to a refund or an exchange in lieu of these services.

7. Complaints and Claims

Escape Sails strongly advises clients who are unhappy with a particular part of our services to inform our guide or contact our office to ensure the avoidance of any similar problems in the future.

Official complaints or compensation claims must be made to Escape Sails via email or fax within 5 working days of the final date of your tour.

Escape Sails will fulfill its role in resolving official complaints to the best of its ability and always endeavour to reach a satisfactory outcome for both parties.

8. Responsibilities and Force Majeure

Escape Sails will not be responsible for any of the following:

• Direct or indirect loss, consequential loss financial loss, injury, pain and suffering or damage to people or property.
• Changes in or cancellation of itineraries due in part or full to situations caused by weather conditions, equipment failure, acts of government or other authorities, civil disturbances, thefts, wars, riots, strikes, epidemics, medical or customs procedures, terrorist activities or any other force majeure outside the control of Escape Sails.
• Loss of clients’ personal property or any injury occurring as a result of an act of omission or client negligence.

Escape Sails is happy to provide clients with assistance and advice during their tour, but will not accept responsibility for clients during their tour’s free time.