A booking can only be made with a deposit of at least 30% of the total cost of the tour, which is payable through online payment using a credit card or a bank transfer. The remaining balance must be paid before the starting date of the tour, though both this and the deposit amount are subject to change depending on which services are booked by the client. Upon your booking of a tour, an Escape Sails consultant will tell you the exact amounts required for both the deposit and the final payment.
Escape Sails reserves the rights to cancel its services with the client if the client does not pay the remaining balance by the specified due date.
+ Via debit or credit card utilising online payment: Escape Sails uses a ‘secured online payment gateway’ called OnePay for deposits and final payments from clients, through which we accept all major credit cards such as American Express, MasterCard, Visa and JCB. Your travel consultant will send you the link to pay online upon booking, but please be aware that there is a 3% transaction fee for any amount paid.
+ Via bank transfer: Escape Sails advises clients to use a bank transfer for large payments in order to avoid the transaction fee.
For the majority of our services, Escape Sails will be able to confirm your booking in a 24-hour timeframe after we receive your deposit. On occasions where confirmation must be urgent, we will be able to confirm as soon as we receive the deposit. In the case of a change to services made after you receive your confirmation, an Escape Sails consultant will inform you of this via telephone or email.
You may cancel your service with Escape Sails at any time, though doing so will mean that our cancellation policy applies as follows:
Note: If you do have to cancel then please let your Escape Sails travel consultant know the reason why. We will always endeavour to satisfy our customers regardless of their reason for cancellation.
For the majority of our services, our child policy operates as per the procedure below. However, these policies are subject to change depending on which services are booked by the client. A Escape Sails travel consultant will be able to provide the exact prices for children upon booking.
For services such as food, transport and sightseeing tours that are unused by clients, clients are not entitled to a refund or an exchange in lieu of these services.
Escape Sails strongly advises clients who are unhappy with a particular part of our services to inform our guide or contact our office to ensure the avoidance of any similar problems in the future.
Official complaints or compensation claims must be made to Escape Sails via email or fax within 5 working days of the final date of your tour.
Escape Sails will fulfill its role in resolving official complaints to the best of its ability and always endeavour to reach a satisfactory outcome for both parties.
Escape Sails will not be responsible for any of the following:
Escape Sails is happy to provide clients with assistance and advice during their tour, but will not accept responsibility for clients during their tour’s free time.